Support
We're here to help with any questions or issues.
Email Support
For general inquiries, account issues, or feedback, reach out to us directly.
support@callmeplayful.comMobile App
Having issues with The Playful Universe iOS app? Try these steps:
- • Force close and reopen the app
- • Check your internet connection
- • Update to the latest app version
Frequently Asked Questions
How do I save my listening progress?
Your progress saves automatically. If you want to access your collection across devices, tap "Save Access" in the menu and enter your email.
Why can't I hear audio?
Make sure your device isn't on silent mode and the volume is turned up. Some tracks use YouTube for playback — ensure you have a stable internet connection.
What is the Resonance Reactor?
The Resonance Reactor lets you express how the music makes you feel in real-time. Tap the central button to increase your vibe level as the music moves you. The artist sees this feedback and it helps shape their creative journey.
Is this app free?
Yes! The Playful Universe app is completely free. You're part of an early listener community experiencing unreleased music.
Response time is typically within 24-48 hours.